1 customer relationship management (CRM) platform, driving growth for more than 150,000 customers around the globe. It helps you keep track of your team, knowing where they are, what skills they have, and when they’re available. All About Field Service Lightning. Explore field service apps on Salesforce AppExchange. Work in the Field Service Dispatcher Console The Field Service dispatcher console is the main working space for dispatchers. Create a Work Order record. Field Service Customer Engagement Enhance and elevate your customer interactions with several new features. If you’re looking to simplify your field service operations, Field Service Lightning (FSL in Salesforce) is a game-changer. Create a Service Territory record. Create a Service Resource Record and assign the Skill.

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